NEW CLIENT EXPERIENCE
Your HAIRSTONISH® journey starts here.
CHOOSE YOUR STARTING POINT
THE HAIRSTONISH® SPA EXPERIENCE
For the client ready to experience what HAIRSTONISH® is all about.
Your introduction to our signature approach to healthy hair—combining a personalized hair and scalp assessment, hydration treatment, and our signature styling experience.
Perfect if you're looking for healthier, more manageable hair and want expert guidance on what your hair needs moving forward.
HAIRSTONISH® LUXURY LAYERS
For the client ready for shape, movement, and a haircut designed specifically for her hair.
Our signature layered haircut experience is customized around your texture, density, length, face shape, and styling goals to create movement and shape that complement the way you actually wear your hair.
Your first visit includes the time needed to assess your hair and create a personalized approach before we begin.
SMOOTH HARMONY™
For the client looking for smoother, more manageable hair and less styling time.
This experience begins with an assessment to determine the smoothing system best suited for your texture, condition, chemical history, and desired result.
Cold Wax may be recommended, but it isn't the only option. Your final treatment plan is selected based on what your hair actually needs—not simply the service name you clicked online.
COLOR CONSULTATION
For the client ready for a color transformation.
Dimensional brunettes, warm coppers, blonding, corrective color, and major color changes begin here.
Your consultation allows us to evaluate your current color, hair history, condition, inspiration, maintenance expectations, and desired result before determining your service plan and investment.
What
To
Expect.
DISCOVER & CONSULT
It starts with understanding your hair.
We'll take the time to assess your texture, scalp, condition, hair history, lifestyle, and goals. This allows us to understand where your hair is today, and where you want it to go.
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CUSTOMIZE & EXPERIENCE
Your hair determines the approach.
Based on what we discover, your service is intentionally customized with the techniques, treatments, and products best suited for your hair. Then, simply settle in and enjoy your personalized HAIRSTONISH® experience.
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MAINTAIN & THRIVE
Beautiful results should continue beyond the salon.
Before you leave, we'll guide you through the products, maintenance, and at-home care your hair needs to protect your results and continue looking, feeling, and performing beautifully between visits.
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If a client is dissatisfied, we will gladly adjust the service within seven (7) days of the original appointment at no additional charge.
Color and extension services require a consultation and a 50% deposit. If your hair is natural, please be advised that your hair must be straightened to get a haircut or a trim.
After weave or braids removal, hair must be completely detangled before any service is rendered or a minimum of $60 will be charged.
What if I’m unhappy with my hair?
Please arrive 5 minutes prior to your appointment to allow time for check-in. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment according to our stylist availability.
We require notice 48-hours in advance for all cancellations and changes. Clients are free to change or cancel their appointments with us at no charge up until 48 hours prior to their appointment times. Any cancellation or change within 48 hours will incur a $30 fee. Any client that does not show up for an appointment without any prior notice or cancellation will be charged the full value of the scheduled service. We reserve the right to immediately charge clients credit cards for change fees and no show appointment fees, with no exceptions.
Changes and cancellations must be made over the phone, with our receptionist during normal business hours, or through email with our online booking system. Leaving a message on our machine outside of normal business hours will not be considered notice of change or cancellation.
Late arrivals, cancellations, and no-show policy
We require a valid credit card number to hold ANY appointment. As a courtesy to other clients, no appointment can be held without being secured with a valid credit card number (or a credit card on file). There are no exceptions to this policy. Please have your full name, phone number and/or email address ready at the time of booking as well.
If you do not wish to supply a credit card to secure their booking, or who are unsure if they are able to make their desired appointment time, we would encourage you to simply “walk-in” at your leisure. We are always happy to accommodate our “walk-ins” with the next available stylists.
For our repeat guests, all credit card numbers will be stored in your profile, fully encrypted and hidden from our view, only to be used for securing future bookings (and for future charges at your discretion).
What will you need from me to book my consultation + first appointment?
Important Information for New Clients
