If a client is dissatisfied, we will gladly adjust the service within seven (7) days of the original appointment at no additional charge.
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Color and extension services require a consultation and a 50% deposit. If your hair is natural, please be advised that your hair must be straightened to get a haircut or a trim. 
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After weave or braids removal, hair must be completely detangled before any service is rendered or a minimum of $60 will be charged.

What if I’m unhappy with my hair?

Please arrive 5 minutes prior to your appointment to allow time for check-in. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment according to our stylist availability.
 
We require notice 48-hours in advance for all cancellations and changes. Clients are free to change or cancel their appointments with us at no charge up until 48 hours prior to their appointment times. Any cancellation or change within 48 hours will incur a $30 fee. Any client that does not show up for an appointment without any prior notice or cancellation will be charged the full value of the scheduled service. We reserve the right to immediately charge clients credit cards for change fees and no show appointment fees, with no exceptions.
 
Changes and cancellations must be made over the phone, with our receptionist during normal business hours, or through email with our online booking system. Leaving a message on our machine outside of normal business hours will not be considered notice of change or cancellation.

Late arrivals, cancellations, and no-show policy

We require a valid credit card number to hold ANY appointment. As a courtesy to other clients, no appointment can be held without being secured with a valid credit card number (or a credit card on file). There are no exceptions to this policy. Please have your full name, phone number and/or email address ready at the time of booking as well.
 
If you do not wish to supply a credit card to secure their booking, or who are unsure if they are able to make their desired appointment time, we would encourage you to simply “walk-in” at your leisure. We are always happy to accommodate our “walk-ins” with the next available stylists.
 
For our repeat guests, all credit card numbers will be stored in your profile, fully encrypted and hidden from our view, only to be used for securing future bookings (and for future charges at your discretion). 

What will you need from me to book my consultation + first appointment?